Analisis Beban Kerja dan Motivasi terhadap Kepuasan Pelayanan Perawat pada Klinik Rodondo Pamulang
DOI:
https://doi.org/10.37481/jmeb.v6i3.2211Keywords:
Workload, Work Motivation, Nurse Satisfaction, Healthcare Service, Human ResourcesAbstract
The increasing demand for healthcare services requires clinics to maintain high-quality nursing services despite limitations in human resources and growing workloads. At the Rodondo Pamulang Clinic, several patient complaints indicate that service satisfaction has not yet met expectations, highlighting the importance of evaluating factors that influence nursing service quality. This study aimed to examine the effects of workload and work motivation on nurses' service satisfaction, both individually and simultaneously. A quantitative approach was employed using a saturated sampling technique involving all 36 nurses working at the clinic. Data were collected through questionnaires and analyzed using multiple linear regression, including partial and simultaneous hypothesis testing. The findings indicate that workload and work motivation each have a significant influence on nurses' service satisfaction. Simultaneously, both variables provide a strong contribution to the improvement of service satisfaction, with a coefficient of determination of 91.4%, indicating that workload and motivation explain most of the variation in the dependent variable. These findings suggest that effective workload management combined with efforts to strengthen employee motivation can improve the quality of nursing services. The study provides practical evidence for healthcare managers in developing human resource strategies to enhance service performance and patient satisfaction.
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