GOZALI, A. . TRANSFORMASI LAYANAN: Jaminan Kualitas, Kepuasan, lan Kesesuaian Nilai. PERSPEKTIF: Sudut Pandang Lintas Pengetahuan, [S. l.], v. 1, n. 2, p. 231–240, 2022. Disponível em: https://www.ojs.pseb.or.id/index.php/rd/article/view/513. Acesso em: 7 oct. 2026.