EKA, D. . The importance of building perceptions in providing satisfaction to customers. PERSPEKTIF: Sudut Pandang Lintas Pengetahuan, [S. l.], v. 1, n. 1, p. 886–890, 2022. Disponível em: https://www.ojs.pseb.or.id/index.php/rd/article/view/427. Acesso em: 7 oct. 2026.