MUNARKO, A. . DETERMINANTS OF SERVICE QUALITY: Efficiency and Workspace . AKADEMIK: Jurnal Mahasiswa Humanis, [S. l.], v. 2, n. 3, p. 136–144, 2022. DOI: 10.37481/jmh.v2i3.478. Disponível em: https://www.ojs.pseb.or.id/index.php/jmh/article/view/478. Acesso em: 7 oct. 2026.