Pengaruh Harga dan Kualitas Produk terhadap Keputusan Pembelian Pada PT. Outletz Worldwide Indonesia
DOI:
https://doi.org/10.37481/jmh.v5i2.1437Keywords:
Purchasing Decisions, Price, Product Quality, Consumer Behavior, Marketing StrategyAbstract
Understanding the factors that influence consumer purchasing behavior is essential for companies operating in competitive markets, such as PT. Outletz Worldwide Indonesia. As consumers become more selective, businesses must identify what drives their buying decisions. This research was conducted to explore how price and product quality, both individually and together, affect purchasing decisions. A quantitative method with descriptive and associative approaches was used, supported by data collected through questionnaires. Various statistical analyses were applied to ensure the reliability and validity of the findings. The study found that both price and product quality have a significant and positive impact on consumer purchasing decisions. Price influences customers by affecting their perception of value and affordability, while product quality shapes their trust and satisfaction with the brand. When combined, these two factors strengthen their influence on buying behavior. The results imply that PT. Outletz Worldwide Indonesia should focus on maintaining competitive pricing strategies while also ensuring consistent product quality. Doing so can lead to stronger customer loyalty, increased purchase intention, and better overall market performance. These findings provide actionable insights for business development and customer relationship strategies.
References
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate Data Analysis (8th ed.). Cengage Learning.
Hidayat, R., & Surachman, S. (2023). The effect of e-commerce growth on offline retail sales in Indonesia. Journal of Business and Retail Management Research, 17(2), 45–56. https://doi.org/10.24052/JBRMR/17204
Kotler, P., & Keller, K. L. (2020). Marketing Management (15th ed.). Pearson Education.
Kotler, P., Armstrong, G., & Opresnik, M. O. (2021). Principles of marketing (Edisi ke-18). Pearson.
Kotler, P., Keller, K. L., & Chernev, A. (2022). Marketing Management (16th ed.). Pearson.
Kumar, V., & Shah, D. (2022). Customer loyalty and product quality in the digital age. Journal of Marketing Research, 59(3), 456–472. https://doi.org/10.1177/00222437221108125
Kusumawardhani, A., Nugroho, Y., & Putri, A. (2022). Digital marketing and consumer purchase decision: The role of e-WOM and brand image. Journal of Business and Digital Marketing, 5(1), 23–31.
Nugroho, A., Sari, D. A. P., & Wibowo, A. (2021). Factors affecting online shopping behavior in Indonesia. International Journal of Business and Society, 22(3), 1375–1390. https://doi.org/10.33736/ijbs.3876.2021
Pradana, M., & Wibowo, S. (2021). Digital transformation and consumer shift in retail industry post-COVID-19. Indonesian Journal of Business and Entrepreneurship, 7(1), 23–30.
Prasetyo, P. E., & Hendar, H. (2020). Promotional strategies and online buying interest in Indonesian millennials. Journal of Digital Marketing and Halal Industry, 2(1), 22–31.
Putri, A. Y., Hartono, B., & Widodo, A. (2023). The influence of price and product quality on consumer purchase decisions. Indonesian Journal of Business and Entrepreneurship, 9(1), 22–31.
Putri, R. M., Santosa, P. W., & Lestari, S. D. (2022). The influence of time flexibility on online shopping decisions during the COVID-19 pandemic. Journal of Consumer Sciences, 7(1), 45–53. https://doi.org/10.29244/jcs.7.1.45-53
Rahmawati, L., & Rachmawati, D. (2022). The effect of product quality on purchase decision among millennials. Journal of Marketing and Consumer Research, 85(1), 56–64.
Santoso, A., & Pratiwi, R. (2020). The impact of price perception on customer loyalty in the retail sector. International Journal of Business and Management Invention, 9(4), 12–19.
Schiffman, L. G., & Kanuk, L. L. (2021). Consumer behavior (12th ed.). Pearson.
Setiadi, N. J., Hartono, B., & Astuti, W. (2020). Online shopping behavior during the pandemic: A study of consumer attitudes and preferences. Journal of Consumer Behavior Studies, 4(2), 101–110.
Snapcart. (2021). E-commerce Trends in Indonesia: Consumer Behavior Survey 2021. Diakses dari https://snapcart.global/
Solomon, M. R., Marshall, G. W., & Stuart, E. W. (2019). Consumer Behavior: Buying, Having, and Being (12th ed.). Pearson.
Zeithaml, V. A., Bitner, M. J., Gremler, D. D., & Ajay, P. (2020). Services marketing: Integrating customer focus across the firm (Edisi ke-8). McGraw-Hill Education.






