Pendampingan Calon Investor dalam Memahami Transparansi Risiko Trading Forex dan Emas melalui Aktivitas Contacting Berbasis Whatsapp di PT Glori Investama Berjangka Surabaya
DOI:
https://doi.org/10.37481/jmeb.v6i3.2182Keywords:
Financial Literacy, Risk Transparency, Futures Trading, Whatsapp, Investor EducationAbstract
Low financial literacy regarding commodity futures trading has contributed to persistent public distrust of forex and gold investment, largely due to the widespread occurrence of illegal investment schemes and previous financial losses. This community service project aimed to assist prospective investors in understanding risk transparency in forex and gold trading through WhatsApp-based educational communication while identifying the main barriers encountered during the assistance process. The activity was conducted during the Merdeka Belajar Kampus Merdeka (MBKM) internship program at PT Glori Investama Berjangka Surabaya from February to May 2026 using a participatory educational approach. The implementation consisted of three stages: preparation of educational materials, WhatsApp-based assistance, and evaluation through descriptive analysis of communication records and participant responses. A total of 160 prospective investors were contacted. Of these, 141 did not respond, 9 declined further communication, 8 stopped responding after receiving supporting documents, and 2 demonstrated interest in learning more about regulated futures trading. The main communication barriers included concerns about fraud, negative experiences from previous investments, and perceptions of high trading risk. These findings indicate that WhatsApp can serve as an accessible medium for financial literacy, although its effectiveness depends on building trust through transparent, educational, and multi-channel communication strategies.
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